Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days and delivered in 4–7 days total. You’ll receive tracking as soon as your order ships.

Do you offer free shipping?

Yes — we offer free shipping on all orders.

What is your return policy?

We accept returns and exchanges within 15 days of delivery, for new, unused items. Returns are by mail; customers cover the return label. Refunds are processed within 10 days. See our Return & Refund Policy for details.

How can I track my order?

Use the Track Your Order page or the tracking link in your shipping confirmation email.

What payment methods do you accept?

We accept secure card payments, encrypted and processed through a secure gateway.

How do I contact support?

Email support@franckyshop.com, Monday–Friday, 9:00 AM–5:00 PM.