Payment Policy

Privacy Policy

Last updated: 10 July 2026 This Privacy Policy explains how Francky Shop (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from franckyshop.com (the “Site”). By using the Site, you agree to the practices described below.

1. Who We Are

Francky Shop operates franckyshop.com and is responsible for the personal data collected through it. Questions? Reach us at support@franckyshop.com.

2. Information We Collect

  • Information you give us: name, email, billing and shipping address, phone number, and order details when you place an order, create an account, or contact us.
  • Payment information: payment details, processed securely by our payment providers. We do not store full card numbers on our servers.
  • Automatically collected: IP address, browser type, device information, and how you interact with the Site, via cookies and similar technologies.

3. How We Use Your Information

  • Process and fulfil orders, including payment, shipping, and support;
  • Send order confirmations, updates, and service communications;
  • Respond to your enquiries;
  • Improve our Site, products, and customer experience;
  • Detect and prevent fraud, and comply with legal obligations;
  • Where you consent, send marketing and show relevant advertising.

4. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember preferences, analyse traffic, and measure advertising, including services from third parties such as Google and Meta. You can disable cookies in your browser settings, though some features may not work properly.

5. How We Share Your Information

We do not sell your personal information. We share it only with trusted parties who help us operate, including payment processors, shipping and fulfilment partners, analytics and advertising providers, and authorities where required by law.

6. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described here, including legal, accounting, or reporting requirements, then securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to or restrict processing, and withdraw consent. Contact support@franckyshop.com to exercise these rights.

8. Data Security

We use appropriate technical and organisational measures to protect your information. All transactions are encrypted using SSL. No method of transmission is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries other than your own. Where this occurs, we take steps to ensure it is handled in accordance with this policy and applicable law.

10. Children’s Privacy

Our Site is not intended for individuals under 16, and we do not knowingly collect their data. Contact us if you believe a child has provided personal information.

11. Changes to This Policy

We may update this policy from time to time, posted here with a revised “Last updated” date.

12. Contact Us

Francky Shop 46 Wattle Avenue, Royal Park SA 5014, Australia Operations: 59 Crosby Street, New York, NY 10012, United States Email: support@franckyshop.com